Frequently Asked Questions
Everything you need to know about Broil King grills and accessories.
What is the standard shipping time for Broil King grills?
Most orders are processed within 2-3 business days. Depending on your location, delivery for full-sized grills typically takes between 5 to 10 business days via freight carrier.
Do Broil King grills come with a warranty?
Yes, our grills feature a limited lifetime warranty on the cast aluminum components, 10 years on the Dual-Tube burner system, and 2 years on all remaining parts and paint.
How do I register my new grill for warranty protection?
You can register your product directly on our website using the serial number located on the back of your grill's cabinet or leg assembly.
What is your return policy for unused items?
We accept returns on all unused and unopened items within 30 days of purchase. Please note that return shipping costs for large grills are the responsibility of the customer.
Are Broil King grills compatible with natural gas or propane?
We offer specific models for both liquid propane and natural gas. Please ensure you select the correct fuel type at checkout, as our grills are not designed to be converted between fuel sources.
Where can I find replacement parts for older models?
We maintain a comprehensive inventory of replacement parts. You can search by your model number in our 'Parts' section to find compatible grids, burners, and ignition components.